Refund policy

Return & Exchange Policy

We hope you love your purchase from Eastern Oak. If for any reason you’re not completely satisfied, we’re happy to help.

Returns

  • Returns are accepted within 14 days of delivery for a store credit only.

  • Items must be unused, in original condition, and in original packaging.

  • Original shipping charges are non-refundable.

  • Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Seasonal décor, wreaths, and bows

  • Floral arrangements (faux or dried)

  • Custom or special-order items

  • Sale or clearance items

  • Gift cards

Exchanges

  • Exchanges are accepted for eligible items within 14 days of delivery, subject to availability.

  • If the requested exchange item is unavailable, a store credit will be issued.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at info@easternoakhomes.com with photos, and we’ll make it right.

Store Credit

  • Approved returns may be issued as store credit unless otherwise stated.

  • Store credit does not expire.

How to Start a Return

To initiate a return or exchange, please email us at info@easternoakhomes.com  with your order number and reason for return. We will provide next steps once your request is approved.

Eastern Oak reserves the right to refuse returns that do not meet the above criteria.