Shipping policy

Shipping Policy

Thank you for shopping with Eastern Oak. We take great care in preparing and shipping each order and appreciate your patience as we thoughtfully pack your items.

Order Processing

Orders are typically processed within 3–5 business days (excluding weekends and holidays).
During peak seasons, holidays, or special launches, processing times may be extended. Any delays will be communicated when possible.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
We currently ship within the United States.
Once your order ships, you will receive a confirmation email with tracking information.

Delivery Time

Delivery times vary based on location and selected shipping method.
Eastern Oak is not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.

Oversized, Seasonal & Heavy Décor

Due to the size, weight, and delicate nature of certain items, the following may require special packaging and shipping:

Seasonal décor
Wreaths
Large floral arrangements
Oversized or fragile home accents

These items:

May incur additional shipping charges, which will be clearly displayed at checkout
Are often final sale due to handling and shipping considerations

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Eastern Oak is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Eastern Oak is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is marked as delivered but cannot be located, please contact the carrier directly for assistance.

Damaged Items

We carefully package all orders. If your item arrives damaged, please contact us within 48 hours of delivery at info@easternoakhomes.com with your order number and photos so we can assist you.

Local Pickup

Local pickup is available for select items.
Customers will receive an email notification when their order is ready for pickup.
Orders must be picked up within 7 days of notification unless prior arrangements are made.
Orders not picked up within this timeframe may be restocked and refunded per our return policy.